Maxline's bad service (Parts service policy)

Maxline has no obligation to provide parts for other brands' machines or other suppliers:

  1.  

    Date E-mail Contents
    August 23, 2004

    Date: Mon, 23 Aug 2004 10:29:27 -0700 (PDT)
    From: tequila_burner@yahoo.com
    Hello,
    I'd like to order one of the white, V-shaped plastic supports. After reading the several stories on the Better Business Bureau's page with others having the same problems with the clamps, I've decided not to order the clamps or the metal pin.

    I would like the V-shapped support shipped to:

    S. Sierra
    Austin, Tx 78731
    And would like to pay with Visa credit card:
    Please ship by ground and e-mail me with a confirmation number for the order and a tracking number for the shipment.

    August 25, 2004
    12:44 AM
    Maxline wrote

    Thanks for your e-mail.

    Please order the V-shaped support from the other company you trust.

    August 25, 2004

    Date: Wed, 25 Aug 2004 06:52:28 -0700 (PDT)
    From: tequila_burner@yahoo.com
    I am truly amazed at your company's ignorance. Not only have you lost the business of selling me the clamps (you sell low quality clamps), you've also opted not to sell me the support, and now, you're going to get another very negative complaint filed with the better business bureau. On top of this, your response email showing your poor customer service will be posted on at least 7 tennis/stringing sites of which I am a member and I'll be sure to refer my customers away from your company.

    So to total YOUR losses, $34 for clamps, $5 for pin, and $5 for support....that's $44 you've just lost. Not to mention the HUNDREDS you will lose as a result of this being posted on other sites. GREAT JOB! And to think instead of losing hundreds, you could have just shipped the support and made your $5. Keep up the good work.

    August 27, 2004

    S. Sierra filed to BBB. The complaint number is 10424448.

    September 3, 2004
    Maxline wrote
    to BBB
    1. S. Sierra did not purchase the machine or any products from Maxline. Maxline has no relationship with S. Sierra. S. Sierra is not a customer of Maxline. S. Sierra is a stranger to Maxline.
    2. S. Sierra purchased the machine from the other supplier. His supplier (seller) has the obligation to provide the parts to him, not Maxline.
    3. About "What settlement would you consider fair?"
      S. Sierra: I demand that Maxline send the item I ordered free of charge to compensate for their discriminatory stance to customer service. (won’t happen because they have bad customer service).
      Maxline feels that BBB shall request S.Sierra to provide his supplier’s name (seller). The BBB and S.Sierra shall demand this supplier (seller) to send a new machine to S.Sierra to compensate for S.Sierra’s problem. And the BBB and S.Sierra shall demand this supplier (seller) to send 1 cent to Maxline to compensate for wasting Maxline’s time.
    4. About the bad customer service:
      S. Sierra is not a customer of Maxline. Maxline has no relationship with S.Sierra. S.Sierra is a stranger to Maxline. Therefore, the correct terminology shall be "Bad stranger service". Maxline feels that it will be fair to use this terminology “Bad Stranger Service”. Maxline has no interest and no intention to provide parts or service to strangers. Maxline has the obligation to provide the service and parts to those customers who purchase the machines from maxline.
    5. About " then called and demanded my order be sent and they just hung upon me."
      It will be fair that BBB demands S.Sierra to mail a copy of his telephone bill statement to BBB to prove there was a call to Maxline’s telephone number (310-523-4641). If S.Sierra can not mail his telephone bill statement to BBB or there is no this telephone number (310-523-4641) on his telephone bill statement, this statement is false.

     

  2.  

    Date E-mail Contents
    March 15, 2006

    Date: Wed, 15 Mar 2006 14:21:01 -0500
    Hello., Im in need of the fixed clamps you have on your website. I was wondering if these clamps will work on my Toa machine? My machine also has the sliding bars. If so, I would like to order 2. Im located in Toronto ON, Canada.

    March 16, 2006
    12:42 AM
    Maxline wrote

    Thanks for your e-mail.

    We do not provide the service for the other brands' machines.

    March 16, 2006

    Date: Thu, 16 Mar 2006 09:07:26 -0500
    they still might fit though...whats the diameter of the opening for the sliding bar and the measurements(length and width of the clamp). If they are the same measurements of the ones I have, I would like to order.

    March 16, 2006
    10:13 AM
    Maxline wrote

    Thanks for your e-mail.

    We do not measure our parts in order to fit on the other brands' machines. If you would like us to measure it, the labor charge is $45.00.

    March 16, 2006

    Date: Thu, 16 Mar 2006 13:23:10 -0500
    45 dollars, just to get a ruler and measure the clamp....a task that will take 10 seconds of your time, sounds silly to me. Anyways, how much for two clamps + shipping to Canada?

    March 16, 2006
    12:07 PM
    Maxline wrote

    Thanks for your e-mail.

    We do not sell the parts to you.

    March 16, 2006

    Date: Thu, 16 Mar 2006 15:34:45 -0500
    what kind of business are you running!!! you seem like an idiot....you loser!!!! Forget, I dont want your shit clamps.!!! you're a dummy!!!!

    March 17, 2006

    Date: Fri, 17 Mar 2006 19:40:38 -0500
    hello, Im very interested in the fixed clamps, I would like to order two please. thanks and have a nice day.

     

  3.  

    Date E-mail Contents
    January 10, 2007

    Date: Wed, 10 Jan 2007 11:32:39 -0800
    I am interested in buying Eagnas clamps. Could you let me know the specifications of your glide-bar clamp for Eagnas stringing machines, the height of the clamp and the shaft diameter.

    January 10, 2007
    12:28 PM
    Maxline wrote

    Thanks for your e-mail.

    We do not measure our parts or clamps. If you would like us to measure the parts or clamps, there is $45.00 for the service fee. Please provide us your credit card information. Then we will measure for you.

    January 10, 2007

    Date: Wed, 10 Jan 2007 17:47:12 -0800
    Ridiculous answer. You are not suitable for working in such a world famous company. I will report your conduct to your boss.

    January 11, 2007
    12:00 AM
    Maxline wrote

    Thanks for your e-mail.

    We do not provide after-sales service for the other brands' machines.

    January 11, 2007

    Date: Thu, 11 Jan 2007 07:28:55 -0800
    If you do not provide after-sales service for the other brands' machines and refuse to promote your product I have no comments. But why you say you ask $45 for SERVICE fee? Is that ridiculous? Does your company give your the right to offer $45 service?

    You have to be honest to do business or you will ruin your company.

    January 11, 2007
    2:08 PM
    Maxline wrote

    Thanks for your e-mail.

    It is very simple. If you have our machine, you do not need any measurement. All the parts and clamps could be replaced at no problem. You do not have our machine. Therefore, you need the measurement. You are not our customer. We do not need to service you. If you still want us to measure, we will charge you for the service fee.

    January 11, 2007

    Date: Thu, 11 Jan 2007 16:01:52 -0800
    I am not interested in your said service. My purpose is very simple: to buy a product of your company. It that conflicts your company's interests? Isn't ridiculous for you to be so lazy to make fool of a possible customer for your company?

    Please let me know your boss name and contact information.


  4. Do your PN-7062 & PN-7064 clamps work on a Gamma 4000?

  5. I called yesterday and spoke to someone about my broken swivel clamp base. I have a Czech Tension model I bought about 10 years ago. Well as you can see on the pictures the base pin has broken. I would like to know how much is it to replace it? I would also like to buy an additional one. It feels like the other clamp is about to go as well.

  6. Hi, where can i buy a clamp for my tennis stringing machine.its a czech tension table top model with drop weight and 6 points mounting? Do your clamp fit my machine?

  7. I have a Winn Pro 1000 machine. Do you supply parts for this machine, which I belkieve is similar to one of the Eagnas machines?

  8. I would need to order some parts for my stringing machine. It is for my Winn Pro jr. machine. Can you check the diameter of pin if it is the same like my diameter hole on my arm. My diameter is 0.31 inch [0.77 cm].

  9. Do you sell the full and 1/2 slide bars for a Winn Pro machine?

  10. It is a Winn Pro brand machine. It is missing a pair of glide bars. Isn't most machines out there uses the same length of glide bar? Can you tell me how long are the bars are?

  11. I have a Winn Pro Stringer and I need some parts for and it doesn,t seem there in business any more...

  12. I believe that you are the source for after market sales for winn racquet stringers. As your company has come into the bussiness after winn went out so all my research confirms this information and everyone in your field points me in your direction.

  13. Can I buy an electronic motor to adapt to my Gamma progression II? If so please send me the price an box dimensions.

  14. July 21, 2004: Hello, I have a alpha shuttle 2000 stringing machine, I wish i had your st 200 but i don't. Anyway i was wondering if one of your stands would work for mine? I don't think Alpha makes one and i would really want one! Please let me know.

  15. September 1,004: I own a Winn Pro II stringing machine with clamps attached to a glide bar. I checked with your website and you have clamps advertised for $14.95. Would these clamps be used on my machine?

  16. September 13, 2004: I am in need of two plastic stopper side supports for a Winn Pro II. It was suggested that you might have such a part, a close alternative, or know where I might find such a part.

  17. September 24, 2004: I have a gamma progression II 602FC string machine and I am thinking of getting a pair of PN1002 (clamps for string machine) to replace wore fixed clamps. Do you kown by any chance if the PN1002's post will fix into the clamp holder of the gamma machine?

  18. November 12, 2004: PN-7064 will this glide bar clamp work on a Ektelon Model H? I have an old machine that is missing the glide bar clamps and need to order some replacements. Pleaese advise If they will work I will order some.

  19. November 29, 2004: I have an old Ektelon model C or D and was wondering if I could buy your Hawk 800 mounting assembly and use my stand and tensioner. Trying to save some money and I have just rebuilt the tensioner.

  20. December 20, 2004: I Have an Ektelan stand up. I was wondering if you sell any clamps that would fit on the Ektalon. I need 2 new ones and cant seem to find any.

  21. December 27, 2004: I have a Gamma 600 stringing machine, which I bought 15 years ago. I need a "Glide Bar Oversized Tension String Clamp" to replace a broken one. Do you know if porduct #PN-7062 on your catalog will work with my machine? If you do not know the answer, can you tell me (1) the size (diameter) of the gliding bar that #PN-7062 is designed for, and (2) the height of the the string grip?

  22. December 27, 2004: Hi I have a question I have alpha ultra edge 3 and my keypad is broken I need a replacment for this how would I get this and what is the price.

  23. January 23, 2005: I have a czech sports stringing machine with a single action clamp that broke, do you sell replacement clamps?

  24. August 31, 2005: I have an older Babolat machine that I want to replace the clamps on. They appear similiar to your Eagnas clamps with a stem diameter of about 0.450". Do you know if you clamps might be the same diameter.

  25. September 23, 2005: I have a WINN machine, similar to your Beta, with two glide bars for the clamping system. Do you offer an upgrade to a swivel clamping system? If so, how much is it? Thank you.

  26. October 6, 2005: Can you please find if you have a manual for the above model WINN INC. PRO II machine. I saw the list in your website and would like to order it via email or provide an order form.

  27. October 23, 2005: I broke a clamp on my AG International 603GB stringer. I visited your website and learned that the clamp I need to replace the broken one is #PN-7064. If that is correct, then I'd like to order two.

  28. October 25, 2005: What is the clamp length and glide bar diameter for both the PN 7062 Over-sized Tennis String Clamp and PN 7064 Mid-sized Tennis String Clamp? This would be a replacement for another brand of stringing machine. The dimensions are needed to assure the clamp will fit.

  29. November 3 2005: I have an old model AG stringing machine which is missing a mounting post for the head or the throat of the racket. My stringer looks like the ag 602 or the ag602F. Do you also sell parts for this machine.

  30. December 16, 2005: I have a portable Tenex (Gamma)600FC from about 1988. I would like to replace just the Six-point mounting system (see attached picture from your website). For example from a Hamk 80 or Combo 710. How much would just the Six-point mounting system cost and would it fit on the 15/16 inch mount on my Tenex?

  31. November 21, 2005: I have the Guterman AG 603. I need the replacement parts. Do you have the parts?

  32. November 27, 2005: Do you have any glide bars and clamps adaptable to my Ektelon model H?

  33. January 18, 2006: I have an older stringing machine Ektelon model B end I wonder if Glide-bar Clamp PN-7066 is possible to use in this machine? I need to know two important measures,

  34. February 27, 2006: I was wondering if you have the specifications for the diameter of the PN-7064 Mid Size Glide Bar Clamp? I need to know what diameter of bar does it fit because, my glide bar clamp broke (the screw/bolt snapped), although i also do not own an Eagnas. It is similar looking but was a made for some tennis store many years ago called Ray's Stringers? Anyways, i would appreciate it if you could tell me the diameter. Thanks.

  35. March 2, 2006: The clamps on my Toalson Model D no longer hold on the bar to which they attach without damaging the string. Is it possible to purchase replacement clamps? - either Toalson or another brand which would fit this machine.

  36. March 15, 2006: Hello., I am in need of the fixed clamps you have on your website. I was wondering if these clamps will work on my Toa machine?

  37. May 17, 2006: Hi, I have an old Winn Pro stringer and the clamps have worn out. I am wondering if your clamp model PN-7066 Badminton and Squash String Clamp is compatable with my stringer.

  38. May 21, 2006: Hi there...My name is Tommy I have an AST Super Stringer. During restringing my tennis racket somehow the support post just break. I'm wondering do you sell that support post. A million thanks.

  39. June 8, 2006: Are parts for model international 603S still available? Could you pleasae give me some more info on this model. Tnanks!

  40. June 13, 2006: I have an AG 602 International stringing machine and the drop weight arm broke, my machine looks identical to your Hawk 80, I was wondering if the arm would work on mine and if I can purchase that from you and how much.

  41. June 27, 2006: I've a Clippermate (manual) stringer that I use to string my tennis racquets with. Question: Do you sell your Electronic Tension Head separately?

  42. July 17, 2006: Do you supply parts for the stringing machine branded "Wilson". Based on the attached notes from Wilson the machine was manufactured by WINN, a company your company purchased.

  43. July 21, 2006: Can I get parts for a Rayco "Strings All" stringing machine? I particularly need the rubber back for the tension griper. I would like to get the pads for the racket vise but I cn fabricate those from padding material purchased locally. I the rubber bands are no longer available is there a retrofit kit available that will allow me to install either a compression or linear gripper?

  44. July 31, 2006: Will the Mid or Oversized Tennis Floating clamps work on my Czech Sport stringer? I believe my Czech Sport is similar to the Eagnas Hawk 800. When stringing, my clamps slip and often need adjusting to ensure a firm grip. Rather than buying replacement clamps, could I substitute a Floating/Speed clamp? Thanks for the help,

  45. August 14, 2006: I have a Ektelon H stringer and I need two clamps to string badminton racquets. Do you have clamps for his machine and how much do they cost.

  46. December 11, 2006: I have a old Winn Pro 2 and am in need of some new clamps and awls..specifically the A5070 clamps or narrower ones for squash..Can you help?

  47. January 7, 2007: Hi, I want to buy two clamps for my stringing machine. one for tennis and one for badminton. I use Ektelon clamps now: clamps hight: 5' 2.5/8, shaft diameter: 0.58'

  48. January 30, 2007: Do you sell replacement glide bars that would fit an Ektelon?

  49. February 4, 2007: I own a Wilson machine model # 910058. Is this a machine thta was actually manufactured by someone else with Wilson simply adding there name to it? If so do you know the actual manufacturer and would you folks sell replacement parts for it?

  50. March 10, 2007: Hi, I'm inquiring on parts for a stringing machine. I have an older Ektelon model D and require a throat piece/riser assembly. Looking at pics of your stringing machines, it looks like you may have parts that fit. I'm not sure if you're familiar with the Ektelon machines or not, but can you help with this request?

  51. March 11, 2007: I own a Mutual Power Hercules 630 machine and I'd like to know if I could purchase your spring assisted clamp bases and install them on my machine. It appears that they should fit just like the bases that I currently have but they appear to be much easier to use. Please let me know if this would work and how much two of the bases would cost.

  52. April 29, 2007: I am looking to replace a broken clamp for a Ektelon model F clamp. Will your PN-7064 Mid-sized Tennis String Clamp fit my machine?

  53. April 30, 2007: Hi, I have a babolat star 2 which is a very old machine, but the stringer is still in a very good condition. I was wondering if it si possible to buy the Six-point mounting system with micro-adjustable side-support arms. I would like to renew my machine.

  54. June 19, 2007: Do you sell any clamps that will work on my Ektelon model-D stringing machine?

  55. June 28, 2007: Do you happen to know of any good sources for parts for a Czech Sports stringer?

  56. October 31, 2007: I have a Ektelon Model H Stringer and the calibration is off on the tension arm. Do you know or can you guys fix this?

  57. December 6, 2007: I am the director of squash for the Toronto Athletic Club and have need of some new stringing clamps for My Old Winn Pro II machine.

  58. December 23, 2007: I string with the old Prince pneumatic machine and the clamps I use are not so good any more.

  59. February 11, 2008: Will the PN-7064 Mid-sized Tennis String Clamp fit the Prince NEOS machine?

  60. May 7, 2008: I got a stringing machine. The brand is Czech tension MS 700. I need to replace the clamps. Do you have compatibility clamp in stock?