Customers' Comments on Eagnas service

  1. Hello, My son-in-law owns one of the Eagnas stringing machines, and he's happy with the machine and service response. Since I'm looking to buying a racquet stringing machine, he suggested I get an Eagnas machine.

    I searched through your website and like several machines within my cost range. The one I like the most is the "Challenger I". What is the availability of this machine and how fast is the delivery? What would be the full price, including shipping...

    D. Luke, U.S.A., July 10, 2006

  2. I wanted to drop you a line and let you know that I had received the replacement parts that you sent us... but that is not why I am writing. Just wanted to thank you and your company for taking care of this problem and covering it under the warranty. We have been so pleased with this machine for the price that it cost and have recommended it to others. I was impress that the parts were so readily available and in our case covered under warranty. Any future problems we may have most likely won't be under warranty but it is nice to know that we can get replacement parts. Again Thank you.

    M. Wilhelm, U.S.A., August 15, 2006

  3. I purchased the Eagnas Flex 940 machine last week --- what a great machine for the price. As a person with no previous stringing experience, the machine and your personal support (I've called at least a few times and calls have been returned promptly and courteously) have been terrific. I think I will buy the ST101 tool which looks to be a great addition. I've strung six plus racquets since purchasing the machine and look forward to many more years of quality stringing.

    G. Yamauchi, U.S.A., January 26, 2007

  4. Dear Michele, Many thanks for your email. I confirm that the spare parts were safely received by me in last Thursday's post and they have now been fitted to my grandson's machine (Neon CXS). Many thanks for your prompt and efficient service.

    B. Heasman, United Kingdom, February 25, 2007

  5. Hello, Just wanted to send a quick note, of thanks. My order (PP-600 & PP-700) arrived, quickly & well packaged. Thank you for your fast, courteous service!!! Will definitely buy from Maxline again!

    K. Fong, Canada, March 29, 2007

  6. Hello, Many thanks for your answer. I appreciate it, and it shows that you take care of your customers.

    P. Demeure, France, April 22, 2007

  7. Dear Maxline, I have recieved my drum and everything seems to be working great. I just wanted to thank you for fixing it so quickly, it is much appreciated.

    R. Casados, U.S.A., May 16, 2007

  8. Yes i got it. thank you for your excellent costumer support . surely will buy from your guys again.

    H. Li, U.S.A., May 21, 2007

  9. Hi, Just wanna say thanks for the speedy delivery (PP-600). you guys are the best. Thanks

    D. R. Marquez, U.S.A., May 22, 2007

  10. Dear Michele: Thanks for the advice, with your instructions I have already solved the problem.

    H. Huertas, Ecuador, May 29, 2007

  11. Dear Maxline, I received my replacement gripper yesterday and its working fine. Thank you for sending that out to me. I would like to thank Ingrid especially who helped me to order the Challenger I and with helping me over the phone with the warranty work. She deserves a raise. I strung one racquet so far and I am very pleased with the machine. Thank you!!

    R. Yoon, U.S.A., May 30, 2007

  12. Hi, I am enquiring as to whether you carry replacement parts for Lily-lee stringing machines. I purchased an electric lock out model similar to an ektelon with head and throat mounts and wind in side arms with glide bar clamps. The machine is now 20 years (purchased in 1987) and has strung over 3000 racquets without missing a beat. Unfortunately, the clamping system has come to the end of its tether and needs replacing. Do you still carry replacement parts for this model? I am looking for new glide bars and new clamps, side arm supports, throat mounts and a replacement lock out style spring for the electric head. I hope compatible parts are still available as I have nothing but the highest praise for the longevity and quality of your products.

    J. Deacon, U.S.A., June 14, 2007

  13. you are one excellent buisness. thanks for fixing my eagna 940. i will defenitly do buisness again with you. yours truly,

    R. Sanchez, U.S.A., June 29, 2007

  14. Thank you for shipping the parts that I needed for my Flash 767 stringing machine. It is working very well now. I especially want to thank Victor for his assistance with this matter.

    T. Brecker, U.S.A., July 2, 2007

  15. It's Tuesday October 16 and I have just received my order.

    I am very happy of my experience of buying from EAGNAS, everything was fine;
    - the shipping delay is excellent
    - the tools were very well packed with attention

    Thank you very much to every person who has contributed, it is a really good impression I have and it makes me confident about the idea of buying a stringing machine from Maxline EABNAS in the future.

    S Thibodeau, Canada, October 16, 2007

  16. I called and talked to Victor on 10.31.07 about broken plastic cover /transportation/ on my new combo 810 stringing machine. 2 days later I had new parts home. Machine is rock solid and support cannot be faster. Excellent!!!

    B. Hrdina, U.S.A., November 5, 2007

  17. I just got some tools from you and find them excellent for the price.

    T. Spencer, U.S.A., November 16, 2007

  18. Let me know via email or phone when you ship them. You guys have been very helpful ever since I bought the machine. I definitely owe Victor especially for his support from the day one.

    I did leave a very positive feedback/experience on your website when I bought the machine. I was wondering if I'm still allowed to post more feedback there. Thanks again.

    V. K Ahuja, U.S.A., February 15, 2008

  19. Today, I recieved a new tension head, and it works fine!!!!! I think the previouse tension head has some electronic problem..... Anyway I will send it back to you soon. Thanks a lot for your excellent support!!!

    K. Kishino, U.S.A., February 29, 2008

  20. Thank you very much for Maxline's quick processing and shipment of the replacement parts. I am already back to restringing my tennis rackets! Your quick response is very helpful. Smashing service!!!!!!!!

    R. Neis, U.S.A., April 8, 2008

  21. I just received the stringer (Flex 940) today and wanted to thank you for your service... but I wanted to let you know that I read some of the bad reviews on the internet about your company. I DON'T agree with them. My experience with you and your company has been positive and if anybody ever asked me about the customer service or your company, I WILL RECOMMEND your company with confidence... Once again, I want to thank you for your advice on the stringer and the very good customer service. It was delivered on time as promised.

    J Ra, U.S.A., April 21, 2008

  22. thank you, i received the package (Tension calibrator and the calibration instructions) today and i already calibrate my machine (Smart 6000)... everything went well thank you again for your help.

    F. Wang, U.S.A., May 2, 2008

  23. Just received the package (Perfect Spin and ST-101)... As always, I am extremely delighted with Eagnas for super-fast shipment & excellent services, with rock-bottom prices.

    A. Kumar, U.S.A., May 15, 2008