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Frequently Asked Questions (FAQ) Warranty Service Questions

1. I own two of your tennis stringing machines. One of them needs to be refurbished. Can I ship it to you and have it refurbished by you or do I have to go over it myself and order replacement parts?
2. One component of my machine is broken. Could you send the replament parts to me in advance? I will use my credit card to pay for this replacement parts. After I receive this parts, I will return the broken parts (under warranty) to you, then you will put the cost back to my credit card?
3. Hello, I am looking at purchasing a stringing machine. Your products were recommended to me by several pros, however they also warned me that obtaining parts replacements could take weeks rather than days. Is this accurate?
4. I purchased a couple of machines from you, and one of them isn't working properly. I would like to return it for service. I have a large tournament coming up in December and need it if possible. Will you work on it?
5. Can you give me dimension of the metal glide bar?
6. I had bought a stringing machine last year from you and wanted to know if the warranty is transferable?
7. Do you have a printable manual for the Hawk 80 and replacement parts available? Please list or give me a link.
8. I am interested in purchasing a string machine. I see that many have a warranty. What is the process of getting new parts if they wear out or break?
9. I am interested in buying a stringing machine. I see that you have cheap prices, but I have heard that it is difficult to get parts for replacement. What is the process to acquire the replacement parts?

1. I own two of your tennis stringing machines. One of them needs to be refurbished. Can I ship it to you and have it refurbished by you or do I have to go over it myself and order replacement parts?
   

   You could ship it to us for the service. But you will need to pay the shipping cost and the labor. Or you could just order the replacement parts from us and do the service by yourself.

2. One component of my machine is broken. Could you send the replament parts to me in advance? I will use my credit card to pay for this replacement parts. After I receive this parts, I will return the broken parts (under warranty) to you, then you will put the cost back to my credit card?
   

   No, this is the new purchase. You can not return the old parts back and request the credit back. We just do not have this type of service.

3. Hello, I am looking at purchasing a stringing machine. Your products were recommended to me by several pros, however they also warned me that obtaining parts replacements could take weeks rather than days. Is this accurate?
   

   We stock all the parts to service our products. For the service, you need to return back the broken parts and a copy of the invoice. Our technician will check and repair/replace it for you. Then we will ship the parts to you. The turn-around time will be about 1 week. If you would like to get the fast service, you will need to pay for the express delivery fee. It is very expensive. So the service is not up to us. It is up to the customer, whether the customer will be willing to pay for the express delivery fee.
   
   Click here to view customers' comments on Maxline's service.

4. I purchased a couple of machines from you, and one of them isn't working properly. I would like to return it for service. I have a large tournament coming up in December and need it if possible. Will you work on it?
   

   You could send the tension head back for the service. You have let us know when did you purchase it. We will check whether it is under the warranty. If it is under the warranty, the service is free. But if it is not under the warranty, you have to pay for the service, parts and the shipping cost.

5. Can you give me dimension of the metal glide bar?
   

   We do not measure the parts. If you would lke us to measure the parts, the charge is $45.00 for the labor

6. I had bought a stringing machine last year from you and wanted to know if the warranty is transferable?
   

   No, the warranty is not transferable.

7. Do you have a printable manual for the Hawk 80 and replacement parts available? Please list or give me a link.
   

   Yes, we have the manual and spare parts in stock. There are thousands of parts. Therefore, we will not be able to list all the parts. Please let us know which parts do you need? We will provide you with the prices. If you can not identify the parts, you could e-mail us the pictures of these parts. We will be able to identify these parts for you.

8. I am interested in purchasing a string machine. I see that many have a warranty. What is the process of getting new parts if they wear out or break?
   

   Please just send back the broken parts and a copy of the invoice. Our technician will check and repair/replace it for you.

9. I am interested in buying a stringing machine. I see that you have cheap prices, but I have heard that it is difficult to get parts for replacement. What is the process to acquire the replacement parts?
   

   Are you kidding? We have all the parts in stock. Please just send back the broken parts and a copy of the invoice. Our technician will check and repair/replace it for you.

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